Terms for Secure Online Flower Delivery in Marks Gate

Online Flower Delivery Terms & Conditions – Marks Gate

Introduction

Welcome to Flowers Marks Gate. These Terms & Conditions are designed to set out the basis on which we provide flower delivery services to customers in Marks Gate and nearby areas. Please read these Terms carefully as they govern your use of our online flower delivery services, from placing an order to receiving your products. By using our website or ordering flowers with us, you agree to comply with and be bound by these Terms & Conditions. If you do not agree, please refrain from using our online services.

Order Process for Flower Delivery

Our website enables customers in Marks Gate and surrounding districts to order flowers and related gift items for delivery. You must be at least 18 years old to place an order on our website. To place an order, follow these steps:

Browse our catalogue and select your desired floral arrangements or gifts.
Add your chosen items to your shopping basket.
Proceed to checkout and provide all requested details, including recipient name, address, delivery date, and a valid contact phone number.
Review your order summary for accuracy before confirming.
Make payment using one of the approved payment methods detailed below.

Once your order has been submitted and payment received, you will receive an order confirmation. This confirmation summarises the items ordered and acts as acceptance of your order, subject to these conditions.

Availability and Substitution

All products are subject to availability. Due to the perishable nature of flowers and seasonal demand, certain blooms or products may not be available at the time of your order. If this occurs, we will substitute similar items of equal or higher value at no extra cost, maintaining the overall quality and style of your selection. We strive to notify you in advance where significant substitutions are necessary, but reserve the right to dispatch substituted items if required to fulfil your order on time.

Pricing and Payment Methods

All prices listed on Flowers Marks Gate’s website are inclusive of VAT where applicable but exclude delivery charges, which are specified separately during the order process. While we endeavour to ensure all prices are accurate at the time of publication, errors may occasionally occur. In such circumstances, we will contact you as soon as possible to reconfirm your order at the correct price or allow you to cancel it.

Payment must be made in full at the time of ordering. We accept a range of secure payment methods, including approved debit and credit cards. Orders will not be processed or dispatched without receipt of payment in full. We reserve the right to cancel orders or suspend delivery where fraudulent payment or chargebacks are suspected.

For corporate, bulk, or regular customers in Marks Gate and surrounding areas, special arrangements may be considered and agreed in advance at our discretion. Please contact us for more information if you need a bespoke account for repeat ordering.

Delivery Terms

We offer local flower delivery across Marks Gate and neighbouring locations. Delivery dates and time slots may be requested during the checkout process, but are not guaranteed. While we aim to fulfil deliveries on your preferred date, factors such as high demand, traffic, or adverse weather may occasionally impact our schedules.

We require accurate delivery information for successful fulfillment. It is your responsibility to provide correct and complete addresses, including access instructions where necessary. Where possible, our drivers will attempt redelivery or leave flowers with a neighbour if recipients are unavailable. If this is not possible, we will contact you to arrange a redelivery or provide collection details.

We cannot accept liability for delays or non-deliveries caused by incorrect addresses, incomplete information, or circumstances beyond our reasonable control, including but not limited to strikes, natural disasters, or pandemic outbreaks.

Order Amendments and Cancellations

If you need to amend or cancel your order, please do so as soon as possible. Amendments and cancellations can only be processed prior to the order being prepared or dispatched. For same-day or next-day deliveries, we recommend notifying us within two hours of placing your order.

Cancellations requested after flowers have been prepared or dispatched may not be possible, and no refund will be available in such cases. Where a cancellation is successful, you will receive a full refund to your original payment method.

For bespoke or large event orders (for example, weddings or corporate functions), alternative cancellation deadlines and charges may apply depending on the order value and stage of preparation. Details will be outlined in your booking confirmation for such cases.

Returns, Refunds, and Non-Delivery

Due to the perishable nature of our products, returns are only accepted if the flowers arrive damaged or do not meet our quality standards. Please contact us within 24 hours of delivery if you believe there is an issue. To assist our investigation, provide photographs of the condition of the flowers upon arrival.

If we are satisfied that the product does not meet our usual standards or has been delivered in an unsatisfactory condition, we will offer a suitable replacement or refund. Please note that natural variation in fresh flowers is to be expected, and minor differences from website images may occur due to seasonal supply.

Non-delivery claims must be made within 48 hours of the scheduled delivery date. We will always look to resolve any complaints promptly and fairly for customers across Marks Gate and neighbouring districts.

Customer Responsibilities

You (the customer) are responsible for ensuring all recipient information and delivery instructions are accurate at the time of ordering. We recommend confirming whether the recipient will be available on the scheduled date. Upon receipt of your flowers, the recipient should follow the care instructions provided to maximise freshness and enjoyment.

It is the customer’s responsibility to ensure compliance with any allergies or safety concerns among intended recipients before ordering. If you wish to request non-standard arrangements, please contact us before placing your order.

Liability

Flowers Marks Gate strives to deliver a high-quality service to all customers in Marks Gate and the surrounding region. However, to the fullest extent permitted by law, we exclude all liability for loss or damage arising from:

Temporary lack of availability of products or substitutions made in accordance with these terms
Errors or omissions in information provided by the customer such as incorrect recipient addresses
Loss, damage or delay caused by events beyond our reasonable control
Any indirect or consequential loss arising out of or in connection with your order or use of our site

Nothing in these Terms & Conditions seeks to limit or exclude our liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by applicable law.

Personal Data and Privacy

We are committed to handling your personal information with care and diligence in compliance with the UK General Data Protection Regulation (UK GDPR). Your data is collected strictly to process orders and arrange flower delivery across Marks Gate and surrounding areas. We do not share your details with third parties except as required to fulfil your order (e.g. with our delivery partners). For full details of how we process and protect your data, please consult our Privacy Policy.

Intellectual Property

All content on Flowers Marks Gate’s website, including images, logos, and text, is owned or licensed by us. It is strictly prohibited to reproduce, copy, or use any portion of the site for commercial purposes without our prior written consent.

Changes to These Terms

We reserve the right to amend or update these Terms & Conditions as necessary to reflect changes in legislation, business needs, or improvements to the customer experience. The latest version will be available on our website at all times. Your continued use of our website or services constitutes acceptance of any updated Terms.

Governing Law and Jurisdiction

These Terms & Conditions and any dispute arising out of their application or the use of our services shall be governed by and construed in accordance with the laws of England and Wales. By using our flower delivery services in Marks Gate and surrounding areas, you submit to the exclusive jurisdiction of the English courts.

Contact and Further Information

If you have any questions, feedback, or complaints regarding these Terms & Conditions for our online flower delivery service in Marks Gate, please use the contact forms provided on our website. We are dedicated to providing a transparent, fair, and high-quality flower delivery experience for all our customers in Marks Gate and the local area.

Thank you for choosing Flowers Marks Gate for your special occasions and gifts.